COVID-19 Update

When: 02/04/2020 12:00am

For 30 years the Albany Community Hospice has been providing exceptional palliative care services to members of Great Southern Community and will continue to do so as we navigate our way through this pandemic.

The team at the Hospice has been working tirelessly to manage the risk of COVID-19 for our community’s most vulnerable members, while supporting the safety and well-being of our staff and volunteers.  We have implemented significant changes to our operations in response to the situation.

New visiting rules to all visitors to Hospice:

  • Hospice visiting hours limited to 2 hours a day- one in the morning and one in the evening.
  • These hours will be from 10-11 and from 7-8pm only
  • All patients are restricted to two visitors per day, the same two visitors or family members may visit morning and evening.
  • No visitors will be allowed to see confirmed COVID-19 patients or COVID-19 patients under investigation.
  • All children under 16 will not be able to visit patients

(Special considerations will be made for patients who are in the last few hours of their life and each case will be reviewed at that time by the Clinical Hospice Manager in line with the Hospice’s COVID-19 Pandemic Management Plan.)

We say goodbye to our Volunteer Working Team...for now.

On the 30th of March all the volunteers working within the Hospice were asked to stay at home until further notice.  This measure was introduced to protect both our guests and our volunteers from a potential outbreak. 
For the time-being these positions have been replaced with Personal Care Assistants (PCA) to ensure our guests are still receiving much needed support. 

Butterflies Op Shop is closed

The Butterflies Op Shop, another source of Hospice fundraising, has been closed to protect volunteers and patrons from potential infection.  We have asked that donations to Butterflies are held until further notice and that no deliveries are made to the shop.

Cocoon Closes its Doors

Cocoon Studio and Store has ceased operation ahead of its scheduled closure on the 30th April 2020. Cocoon had managed to raise valuable funds for Hospice during its time of operation, however the business had been unable to achieve economic sustainability necessary for it to continue.

All Fundraising Events have been Cancelled

All fundraising events that were scheduled for this year have been cancelled until further notice.  The Fundraising Committee is continuing to look into opportunities that will raise much-needed funds for the Hospice.

A Word from Our Chairperson, Jane Mouritz

Each day of this unprecedented pandemic we can count our blessings that our Hospice Team, so ably led by Fiona Jane and Sarah-Louise Collins, is meeting all new challenges with professionalism, clinical excellence, innovativeness and compassion.
It is reassuring for Hospice, as a community owned and operated private hospital to have the Commonwealth Private Hospital agreement whereby the viability of private hospitals is guaranteed. This is on the expectation that we will retain capacity for responding to COVID-19 pandemic and non-COVID- 19 activities and are able to resume operations at the end of the pandemic. Fiona Jane and I have communicated our acceptance of this request to WACHS Great Southern, and we look forward to returning to our proudly independent status afterwards.
As chair, I am communicating daily with the Clinical Hospice Manager, and the Board is holding weekly extraordinary meetings by tele-link to ensure our governance is informed and changing needs at Hospice are approved in a timely way. Our response is committed, resilient and positive.

A note from our Clinical Hospice Manager, Fiona Jane

Our Clinical team are pulling together in a time of great change and we are looking at ways that we can support our patients and their families in their time of need, and that we continue to provide the care that we are renowned for in a time of social distancing and risk assessment for disease (COVID-19) transmission.
We are very grateful for the support from the Community in understanding the reasons why we are restricting visits to help keep everyone safe.


Albany Community Hospice understands that this is a very distressing time for all families facing the loss of a loved one when all we wish is to be present and support each other at this time.  We would like to reassure the community that we are committed to providing the best possible care during this unprecedented time.

We will continue to post updates on this constantly changing situation to our website or Facebook.


Our Mission

Albany Community Hospice is a leader in the provision of expert palliative care, education and support so all members of the community can experience death with grace in a manner and place of their choice.

Our Vision

The community, as individuals and collectively, values and embraces death and dying as an integral part of life.

Our Values

  • Compassion and caring
  • Integrity
  • Respect
  • Inclusive and judgement free
  • Teamwork and collaboration
  • Excellence
  • Innovative